FAQ's

Get answers to your questions about RedAwning TravelPro!

Watch this quick video on how Travel Advisors can use RedAwning TravelPro to book vacation homes for clients


REGISTERING AND LOGGING IN

Why do I need to register?
This is how we can verify you as a bonafide travel advisor and are able to offer you commission.

How do I register?
Go to and follow prompt instructions.

What if I don’t have an IATA, CLIA, TRUE, ARC or other ID?
Contact us at travelpro@redawning.com - we may be able to help.

I have a host agency IATA but am independent - how should I sign up?
Enter your host agency ID for initial sign up and verification. After approval you can further confirm your agency details as well as add a logo and additional profile information.
* If you are an owner or administrator of an agency with advisors working under you please contact us at travelpro@redawning.com. We can assist you with a group sign up and additional admin tools.

I registered...now what?
You will receive an e-mail with login details in about 1 business day. Follow the instructions and you are in! One quick reminder - username is case sensitive so try using all lowercase characters if you are having issues logging in.

CUSTOMER SERVICE & SUPPORT

How do I contact you if I have questions?
Call 800-946-6509 during business hours
E-mail travelpro@redawning.com
After hours 24/7 support text REDAWNING at (510) 953-4900

OUR TEAM


Cindy - Director

Cindy Brewster has recently transitioned to RedAwning TravelPro from a 30 year career in the hotel space. While working for Kimpton hotels Cindy was instrumental in developing relationships with travel advisors, tour operators, and affiliate partners and continues to foster these relationships within the alternative accommodation space. Contact Cindy at Cindy@RedAwning.com

Cari - Operations Manager

Cari has been with TravelProRentals since the first booking in August 2013. As the operations manager she is happy to assist you with any changes you need to make to existing reservations or answer questions about your account or billing. Cari is based in the Midwest and spends her non-work hours being a soccer/basketball/baseball/dance mom. Contact Cari at Cari@RedAwning.com.

Renee - Reservations Specialist

Renee is a compassionate, happy person who loves people. Originally from Vermont, Renee has lived in Texas and California before recently relocating to North Carolina. As a mom of two and lover of all things travel Renee is the perfect source to help locate a vacation rental you and your clients will love! Contact Renee at Renee@RedAwning.com

ADDITIONAL FEATURES

Can I save properties I like?
Yes - our folders tool lets you sort and organize however you wish: by client, by destination, by event, by distance to the pool -- you rule the world!

How can I share properties with my clients?
You can e-mail them directly from a listing (rates are not included), e-mail them a complete folder, or create a brochure with property photos and description plus your branded details and/or profile information.

CERTIFICATION

How do I become a certified Vacation Rental Travel Pro?
  • View Tutorial and take a short quiz
  • Attend a WebEx
  • Complete a Booking
  • Receive your certification

    Why should I become a certified Vacation Rental Travel Pro?
  • Advisory Board opportunities
  • Exclusive contests
  • Bonuses
  • And much more

    When can I start?
    Now!
  • COMMISSION PAYMENTS

    What is RedAwning TravelPro’s commission policy?
    Our commission rate is 10% of the rental fee (not including tax or fees)

    When are commission payments made?
    Commission payments go out on or about the 5th of the month after a stay completes. For example if a guest stay is January 20 - February 9 advisor (or primary agency) can expect to see payment about March 5th.

    How do you pay commissions?
    Commission payments are made to host agencies and our preferred method is via direct deposit which we will set up with the admin upon first booking.

    What if I do not receive my commission payment?
    Contact us! We can provide additional details like check number to assist you in locating your payment.

    Can I receive a commission payment in an alternative currency?
    Yes - conditions may apply - contact us for specifics and more details.\

    RESERVATION PROCESS

    What is the standard payment process?
    50% of the total reservation is due at the time of booking. This ensures your guests dates and confirms the reservation. The remaining balance is due 60 days prior to arrival and is charged to the credit card on file.

    Are reservations only quoted in US Dollars?
    No - although the “default currency” is quoted in USD advisors can select their preferred currency to quote and book.

    Are rates quoted on a commissionable or NET basis?
    By default rates are quoted on a commission basis and when you quote a rate you will see your commission highlighted. NET rates can be established for tour operators and other packaging partners. If you would prefer NET rates please have your administrator reach out to tprosales@redawning.com

    Any terms or conditions I should be aware of?
  • Age - The primary renter on all reservations must be at least 25 years of age. For non-family groups, all guests may be required to be at least 25 years of age and asked to present valid ID
  • Maximum Occupancy - Each property will have a max sleeps number indicated and will be enforced. A common exception is for small children and infants and will require property manager verification via RedAwning TravelPro customer service.
  • Security/Damage Deposit - RedAwning does not require an additional security deposit. Note: On site property managers may require a credit card “hold” upon arrival.

    Can I change or revise a reservation?
    Any changes need to be reviewed and handled by RedAwning TravelPro staff -- please contact us at travelpro@redawning.com

    What documents will I receive?
    All communications will come to you so that you can pass them to your guest while still staying “in the loop”
    You will receive:
  • Reservation confirmation - Agent Copy (contains commission rate)- Within 24 hours of booking
  • Reservation confirmation - Guest Copy - Within 24 hours of booking
  • On-site Property Manager contact information - Approximately 30 days prior to arrival
  • 2nd payment notification (if applicable)
  • Arrival Instructions - Approximately 10 days prior to arrival

  • CANCELLATIONS

    What if I need to cancel a reservation?
    All properties have unique cancellation policies which are outlined on the reservation. Please contact us as soon as possible for all cancellations.

    I was notified by an on-site property manager that the property I confirmed is no longer available -- now what?
    Unfortunately due to unforeseen circumstances (such as weather damage, ownership changes, etc) previously confirmed reservations can not be honored. In these rare cases we will offer your clients an equal or slightly better property, as available in our inventory, at our cost. If no alternative accommodation is available we will be happy to provide a full refund. Of course you will still receive your commission based on the original reservation.

    ON-SITE

    What if my guest has an issue upon arrival or during their stay?
    You will have received the on-site property managers’ contact details in all reservation documentation. The manager on site will be the guests first and best contact in case of immediate assistance. The RedAwning TravelPro team is available 24 hours a day if you would require additional assistance for an on-site guest.

    Still have questions?